We have a strict cancellation policy and by booking an appointment you are agreeing to this policy.  If you do not attend your booked appointment, it will be recorded as a DNA (Did Not Attend) and full fees will apply.

If reception is not notified of an appointment that needs to be cancelled or rescheduled by 1pm the day before your scheduled appointment, it will be classed as a late cancellation and a late fee will be applicable (fees vary from Doctor to Doctor).

For both DNA or Late Cancellation appointments, a fee will be charged, and you will not be able to book another appointment until the fee is paid.

Missed/late cancelled appointments will be marked as a ‘Did Not Attend’ appointment and will stay on your file until it is cleared.

Please see reception for full attendance policy details.